FREQUENTLY ASKED QUESTIONS
All You Need To Know
How much access space is needed to get an inflatable in?
At least 1 meter wide for most inflatables, please ensure that trees or air conditioning units are not blocking the access. Please enquire if you are not sure. If we get to the site and access is not suitable, we do have the right to not continue with the booking.
What happens if it is a Windy Day?
If Strong or Gale Force Winds are forecast, we may cancel your Bouncy Castle. Although we Peg down all outside inflatables, if winds are exceeding 40km then it is not safe to use the Inflatable. If we arrive to your house and the Winds are too strong, please know that it is for the safety of your children if we cannot setup on the day.
How much flat area do we need?
As our bouncy castles vary in size, please check in the descriptions of our Castles the Sizes and allow 1-2 meters space around the area. When pacing out a space, remember to look up and check for overhanging trees. If you are not sure just call and ask us.
What surface can inflatables go on?
Grass is the most suited surface so we can Peg down. Please advise prior to booking for dirt, some concrete, paving, asphalt etc. Not mud or gravel. There is some Castles (mostly our large ones) that we will not setup on any concrete. We will not setup on concrete if Moderate to Strong Winds are forecast. Please advise at time of booking.
Can the inflatable be in contact with walls or trees?
No, the inflatable can suffer abrasion damage if it is in direct contact with branches or walls. When we deliver the inflatable, we will place it so as to avoid contact with these damaging surfaces.
We booked ages ago; do you ring to confirm?
We will send a text, email or ring the evening before the castle hire to confirm arrangements.
How does the inflatable stay blown up?
The inflatable is not a sealed unit. It is therefore continually filled with air which comes from an electric blower. The blower is connected to your power supply by a sealed, heavy duty extension cord supplied by us. The extension cord also has a safety switch connected to it. Electricity usage is around 1 unit per hour per blower.
How long does it take to set up?
​Around 15 minutes - 30 minutes, depending on the site access and the inflatable.
How many children can use the inflatable at the one time?
Please see Castle descriptions for age/weight recommendations. It's the weight that counts! So really depends on the ages of children using the Castles and Size of the Castle Hired. Remember safety is paramount and it is always better to have too few on, than too many.
What happens if it rains on the day?
Our smaller castles may fit in your garage or large indoor room so if the forecast is looking bad and you have planned an outdoor event give us a ring to discuss if your ordered castle will fit indoors or if available you could downsize to one that will. We cannot deliver our Castles if it is raining! If it's Raining/Strong Winds due to Safety reasons we will not deliver. We will ring you on the day to arrange another time if required. Bouncy castles really are NOT much fun in the cold and wet. If you have a party planned for the Autumn / Winter months, then we suggest either booking a hall to use the inflatable in, we offer some venue options or having a back-up plan. Maybe consider a small Castle that will fit in your garage at home if it is for Under 6's. We do suggest if Cancellation due to weather is going to be a big issue for you that its best to book an afternoon party as it's also hard for us to make a call if it's raining first thing in the morning as if we are really busy there is simply not enough time for us to wait to closer to your party time to make the decision as we simply can't drop all our castles off at the same time.
How about if I want to cancel?
If you cancel for bad weather, then provided you tell us in plenty of time, there is no cost to you. Cancellations on the day of your booking due to Rain can be made again by contacting us PRIOR to 9 am. If we turn up and you then decide you want to cancel there will be a fee charged of $50 – $100 depending on distance and equipment ordered. Any cancellations made within 7 days of your Event for reasons other than Covid or bad weather will be charged a $25 cancellation fee.
How is payment made and when?
Payment can be made via direct deposit to our bank account. Details will be sent via email on confirmation of your booking. A $100 bond is required at the time of booking to secure your order.
How long can I have the inflatable for?
​Our hire prices are based for up to a 4 hour hire. If you require the castle for longer please enquire and you may do so for an added hourly fee on top of normal hire price. Bookings within Summer in a backyard can go to an hour before Dusk. During the winter months, obviously the days get shorter, and it gets darker much earlier bookings should be completed 1 hour before sunset at the latest.
What happens if the Castle deflates during the day of our hire?
First check the power cord hasn't come unplugged, Check the inflation tube is still attached and the blower hasn't been blocked if this doesn't solve the problem Contact us by phone asap and we will talk you through possible solutions and if the problem cannot be fixed (as long as it's not due to miss use of the Castle and less than half way into your hire time) we will come out and replace it with another castle for the remainder of your Hire Period (replacement is dependent on availability and will most likely be a different Castle). If we cannot offer a replacement, then other options will be discussed.
What happens if we damage the inflatable?
If the damage is considered by us to be malicious then you will be liable to pay for all repairs/replacement and transport costs associated with having the inflatable repaired. If adults use a bouncy castle that is not an adult castle, and it is damaged, then the above will also apply as these inflatables are specifically available for children only.
Do you Supply Safety Mats?
Yes, we will supply safety Mats with our castles that require them. (not with pickup castles) We only have some safety mats available and if there are castles to be set up on concrete, they will have first priority on the day. These shouldn't be needed if supervised correctly.
What else should I be aware of?
Please keep streamers, poppers, silly string etc away from any inflatable as they stain the Pvc!! Face Paint also stains the vinyl. Please make sure all children’s faces are completely dry prior to them jumping. You may also want to check that when children perspire the paint starts to run. Any streamer etc damage found on the inflatable at time of pick up or in bad cases when we clean the inflatable over the following seven (7) days will result in a cleaning charge of $50.